We are committed to helping you complete your qualifications and hope you choose the deferral option rather than completely withdrawing.

For the full policy and procedure regarding deferrals or withdrawals, please refer to your Student Handbook.

You can fill out and submit your deferral/withdrawal request via the following links:

• Application for Deferral Form
• Application for Withdrawal

All applications must include supporting documents and will be reviewed within 10 working days.

The Terms & Conditions and Student Handbook form part of the agreement you accepted upon enrolment. You can review both documents at any time via the links below:

• Terms & Conditions
• Student Handbook

If you have any questions or need clarification, please don’t hesitate to get in touch—we’re here to help.

Yes, you can. RPL allows you to gain credit for part or all of your intended course of study, depending on your previous learning and experience.

There is a $250 fee per unit assessed. For full details, please refer to the RPL section in your Student Handbook.

You have 12 months from the date of enrolment to complete your course and submit all assessments. If additional time is required, a course extension can be purchased here: https://www.nhfa.com.au/course-extension

The quickest and most efficient way to check your course balance or make a payment is by contacting DebitSuccess directly.

You can:

• Call Customer Support on 1800 148 848, or
• Create a customer login here:
  https://oc.debitsuccess.com/CustomerIdentity/Account/Register

To register, you’ll need your DebitSuccess ID, which can be found in your original confirmation email from DebitSuccess. If you’re unable to locate it, please contact [email protected] for help.

To pay off your remaining course fees, you have the following options:

• Call DebitSuccess Customer Support on 1800 148 848 for assistance.
• Log in to your DebitSuccess customer portal to view your account and manage payments. If you haven’t set up your account yet, you can register here: https://oc.debitsuccess.com/CustomerIdentity/Account/Register
• Already know your balance? You can PAY NOW directly at:
  https://paynow.debitsuccess.com/

If you need help locating your DebitSuccess ID, refer to the confirmation email you received when you enrolled, or contact [email protected].

Non-refundable Deposit: 

• Cancellation requests made within the 7-day cooling-off period will receive a full refund less an enrolment administration fee of $500.00.
• Cancellation requests made outside of the 7-day cooling-off period and before the commencement of practical workshop sessions will incur a $1500.00 course cancellation fee.
• No refund or waiver of fees will apply for cancellation requests made outside of the 7-day cooling-off period and after the commencement of practical workshop sessions, and all outstanding fees will be applicable and enforceable.

For full details, please refer to the Refund Policy under the Fees and Charges section of your Student Handbook.

To update your payment details or debit schedule, please contact [email protected].

We understand that unexpected situations can arise. If you're experiencing challenges with your payments, we encourage you to reach out as early as possible. We're here to support you and help ensure your studies stay on track.

FITNESS:

For anything related to your course content, coaching support, or if you’re looking for tips to complete your assessments, contact [email protected].

On the aXcelerate learning platform, you can also book a support call using the support call link on the homepage dashboard. Students can also message their assessor using the direct message option. Click on the message icon on the right of the screen to create and send your message.

NUTRITION:

For anything related to your course content or if you’re looking for support to complete your assessments, contact [email protected].

If you have questions about enrolments, payments, or certificates, please reach out to our admin team at [email protected].

Need to speak to someone? You can call us on 1300 161 013 for further assistance.

Office Hours: Monday to Friday | 9:00 AM – 5:00 PM (AEST)

To ensure efficient communication, we use dedicated inboxes for different types of support. Our team aims to respond as promptly as possible—typically within the same business day, and no later than 24 hours on business days.

During busy periods or unexpected events, there may be a slight delay, but we’ll always do our best to keep you informed. You may also receive follow-up communication via email or SMS to ensure you don’t miss any important updates.